Determine whether corrective or disciplinary action is necessary for the employee's manager.
Motor Vehicles reported in July 2010 that it had issued a counseling memo to the employee's manager regarding her failure to properly adhere to the exception report review process. In addition, Motor Vehicles stated that it had given the manager's designee, another supervisor, a memo of discussion since the designee had been inconsistent in her review of exception reports. Motor Vehicles stated that it had provided training to the manager and the designee to ensure that the proper review of exception reports occurs in the future. Further, Motor Vehicles temporarily assigned the supervisor to another Motor Vehicles field office to receive additional training regarding her role as a supervisor in overseeing the exception report review process.