Report 2020-109 Recommendation 8 Responses

Report 2020-109: In-Home Supportive Services Program; It Is Not Providing Needed Services to All Californians Approved for the Program, Is Unprepared for Future Challenges, and Offers Low Pay to Caregivers (Release Date: February 2021)

Recommendation #8 To: Butte, County of

To help ensure that recipients receive prompt approval for services and also receive all approved services, Butte County should, by August 2021 and annually thereafter, complete required plans that include, at a minimum, specific provisions for how it will ensure prompt approval of services and that recipients promptly receive the approved services.

Annual Follow-Up Agency Response From September 2023

The California Department of Social Services (CDSS) is the oversite agency for Butte County Department of Social Services. CDSS issues All County Letters (ACLs) and All County Information Notices (ACINs) to inform counties of the implementation requirements of regulations and policies. Butte County will not implement the recommendation as CDSS has not issued a directive in the form of an ACL or ACIN that requires county IHSS programs to provide an annual county plan.

California State Auditor's Assessment of Annual Follow-Up Status: Will Not Implement


Annual Follow-Up Agency Response From December 2022

Butte County did not report a change to this recommendation's status in 2022.

California State Auditor's Assessment of Annual Follow-Up Status: Will Not Implement


1-Year Agency Response

The California Department of Social Services (CDSS) is the oversite agency for Butte County Department of Social Services. CDSS issues All County Letters (ACLs) and All County Information Notices (ACINs) to inform counties of the implementation requirements of regulations and policies. Butte County has not fully implemented the recommendation in the last year following the issue date of the report because CDSS has not issued a directive in the form of an ACL or ACIN that requires county IHSS programs to provide an annual county plan.

California State Auditor's Assessment of 1-Year Status: Will Not Implement

Butte County has indicated that it will not comply with the requirements of state law because it has not received a separate directive from CDSS requiring it to do so. We remind Butte County that the requirement to comply with state law is not dependent on the receipt of a notice or letter from a state department. However, as CDSS has indicated that it will not comply with our recommendation to require counties to submit annual plans we have assessed this response as indicating that Butte County will not implement our recommendation.


6-Month Agency Response

The California Department of Social Services (CDSS) is the oversite agency for Butte County Department of Social Services. CDSS issues All County Letters (ACLs) and All County Information Notices (ACINs) to inform counties of the implementation requirements of regulations and policies. Butte County has not fully implemented the recommendation in the sixty months following the issue date of the report because CDSS has not issued a directive in the form of an ACL or ACIN that requires county IHSS programs to provide an annual county plan.

California State Auditor's Assessment of 6-Month Status: No Action Taken

In its response, Butte county did not indicate that it had taken any action towards implementing our recommendation that it conduct required county plans to help ensure that IHSS recipients receive prompt approval for services and also receive all approved services.


60-Day Agency Response

The California Department of Social Services (CDSS) is the oversite agency for Butte County Department of Social Services. CDSS issues All County Letters (ACLs) and All County Information Notices (ACINs) to inform counties of the implementation requirements of regulations and policies. Butte County has not fully implemented the recommendation in the sixty-day following the issue date of the report because CDSS has not issued a directive in the form of an ACL or ACIN that requires county IHSS programs to provide an annual county plan.

California State Auditor's Assessment of 60-Day Status: Pending


All Recommendations in 2020-109

Agency responses received are posted verbatim.