Report 2008-113 Recommendation 6 Responses

Report 2008-113: Victim Compensation and Government Claims Board: It Has Begun Improving the Victim Compensation Program, but More Remains to Be Done (Release Date: December 2008)

Recommendation #6 To: Victim Compensation and Government Claims Board, California

To ensure that the board has accurate information to measure its success in meeting statutory deadlines for processing applications, it should correct the problems with the “accepted date” data field in CaRES.

1-Year Agency Response

The board concurs with the recommendation to correct the issues with the accepted date data field in CaRES, the board’s automated claims processing system. It was always envisioned that this data be correctly captured in CaRES, however the field is not yet operational. This will be corrected as part of the CaRES Optimization project which is set forth in the CaRES Optimization Charter. (2008-113, p. 70). In its one-year response, the board stated that it is continuing its effort to maximize its use of CaRES. The board stated that it has developed a corrective action plan that it uses for identifying issues that must be addressed and is tracking the progress of issues. Additionally, the board stated that it hired a database architect to identify structural problems and provide detailed recommendations on how to address these issues in CaRES. The board expects the architect’s final assessment and recommendations in December 2009. Further, the board stated that it established a CaRES Change Control Board to review and prioritize modifications and that this is an ongoing process. The board also reported that it is in the process of developing system documentation and dependency diagrams of CaRES. (2010-406, p. 222)

California State Auditor's Assessment of 1-Year Status: Fully Implemented

All Recommendations in 2008-113

Agency responses received after June 2013 are posted verbatim.