Report 2008-113 Recommendations and Responses in 2013-041

Report 2008-113: Victim Compensation and Government Claims Board: It Has Begun Improving the Victim Compensation Program, but More Remains to Be Done

Department Number of Years Reported As Not Fully Implemented Total Recommendations to Department Not Implemented After One Year Not Implemented as of 2012-041 Response Not Implemented as of Most Recent Response
Victim Compensation and Government Claims Board 4 25 7 2 2

Recommendation To: Victim Compensation and Government Claims Board, California

To ensure that it maximizes its use of CaRES, the board should address the structural and operational flaws that prevent identification of erroneous information and implement edit checks and other system controls sufficient to identify errors.

Response

In an effort to correct the underlying database and application architecture issues in CaRES and to ensure the maximum use of the system, the Board authorized the CaRES Modification Project in June 2010. The final phase of the project is underway and will be completed in early Spring 2014. When complete, CaRES will by fully functional, scalable and can be expanded with additional functionality.

  • California State Auditor's Assessment of Status: Not Fully Implemented
  • Completion Date: Spring 2014
  • Response Date: October 2013

Recommendation To: Victim Compensation and Government Claims Board, California

To ensure that the board appropriately carries out its outreach efforts, it should define the specific procedures to accomplish its action strategies for outreach and establish quantitative measures to evaluate the effectiveness of its outreach efforts.

Response

The Board's outreach efforts continue to be consistent with the current Comprehensive Communications and Outreach Plan. The Board recently developed and began implementing an updated 2013-2015 Strategic Communications and Outreach Plan that encompasses reaching underserved and vulnerable audiences throughout the State in an effort to raise awareness of CalVCP and its services. The plan calls for developing a baseline measurement to evaluate outreach effectiveness by capturing quantitative data on program awareness levels pre and post campaign efforts. Furthermore, the Board is leveraging funds received from a Federal Office of Victims of Crime grant to better identify underserved victims, define gaps in services and examine more innovative means to reach and educate victims of crime to the services offered by the State program. The Board expects to meet the deadlines provided in the Federal agreement of the grant by early 2014.

  • California State Auditor's Assessment of Status: Not Fully Implemented
  • Completion Date: February 15, 2014
  • Response Date: October 2013

Current Status of Recommendations

All Recommendations in 2013-041