Report 2017-107 Recommendation 6 Responses
Report 2017-107: Santa Clara County Registrar of Voters: Insufficient Policies and Procedures Have Led to Errors That May Have Reduced Voters' Confidence in the Registrar's Office (Release Date: October 2017)
Recommendation #6 To: Santa Clara County Registrar of Voters
To ensure accuracy and consistency in the creation, review, and distribution of election-related materials, Santa Clara should review and document in detail all policies and procedures by October 2018, prioritizing its documentation for the divisions that are responsible for the most frequent and egregious election-related errors. Specifically, Santa Clara should review and formalize Mapping policies and procedures by January 2018, to allow time for implementation before the June primary election process. By October 2018, Santa Clara should review and formalize policies and procedures for the remaining divisions--including Ballot Layout, Candidate Services, and Vote by Mail--to provide adequate time for implementation before the November general election process.
60-Day Agency Response
Originally responded 12.22.17. In accordance with the recommended implementation time frame of January 2018, we have reviewed and formalized a policy and numerous procedures for the Mapping Division. We have begun reviewing and formalizing policies and procedures for the Ballot Layout, Candidate Services, and Vote-by-Mail divisions targeting completion by October 2018, in order to meet the recommended implementation timeframe and provide adequate time for implementation before the November 2018 General Election. To the extent possible, the intention is to centralize all procedures for each division into a unified procedure manual for each division. We have prioritized the Mapping Division Procedure Manual first in order to meet the January 2018 recommended implementation time frame, and implement Recommendation #1's procedure to request each voting district certify that its boundaries are accurate through receiving and verifying the accuracy of the current map on file with the Registrar of Voters. In addition, on December 15, 2017, we implemented "ROV Policy - Requesting Proof from Printing Services or Vendor_Implemented 121517" in order to address a concern in the State Audit report #2017-107 that we had not documented our practice of verifying the accuracy of voter data in print or mailing jobs. This policy, a new policy for the Mapping Division to implement the procedure to request each voting district certify its boundaries, and the Mapping Division Procedure Manual as of December 22, 2017, have been attached separately as Supporting Documentation.
- Estimated Completion Date: October 2018
- Response Date: December 2017
California State Auditor's Assessment of 60-Day Status: Pending
Agency responses received are posted verbatim.