Report 2017-107 Recommendation 10 Responses

Report 2017-107: Santa Clara County Registrar of Voters: Insufficient Policies and Procedures Have Led to Errors That May Have Reduced Voters' Confidence in the Registrar's Office (Release Date: October 2017)

Recommendation #10 To: Santa Clara County Registrar of Voters

To maintain the public's confidence in it and its functions, Santa Clara should immediately include in its postelection reports descriptions of any election-related errors, accounts of why the errors occurred, and explanations of how it plans to prevent similar errors from occurring in the future.

60-Day Agency Response

Originally responded 12.22.17. On December 15, 2017, we implemented "ROV Policy - Decision Matrix_Implemented 121517," which incorporates the requirement to include information concerning an error in voting materials in the Post-Election Report published after each election. Information concerning the error will be based on specific details documented in the ROV Error Tracking Log. This information will include a description of the error, an account of the reason(s) for the error, and an explanation of how the department plans to prevent future errors (see 12.22.17 Responses #4, #5, and #9). While this policy was implemented on December 15, 2017, the ROV has yet to have the opportunity to put the policy into practice. ROV Policy - Decision Matrix_Implemented 121517 has been attached separately as Supporting Documentation.

  • Completion Date: December 2017
  • Response Date: December 2017

California State Auditor's Assessment of 60-Day Status: Partially Implemented

Although Santa Clara established a policy which requires it to include information about errors in voting materials in its post-election reports, it has not yet demonstrated that it is following this policy. Until Santa Clara can demonstrate that it is following this policy, we will continue to report the status of this recommendation as partially implemented.

  • Auditee did not substantiate its claim of full implementation

All Recommendations in 2017-107

Agency responses received are posted verbatim.