Report 2017-102 Recommendation 1 Responses

Report 2017-102: California Community Colleges: The Colleges Reviewed Are Not Adequately Monitoring Services for Technology Accessibility, and Districts and Colleges Should Formalize Procedures for Upgrading Technology (Release Date: December 2017)

Recommendation #1 To: Community Colleges Chancellor's Office

To ensure that all community colleges are complying with timeliness requirements, by June 2018, the Chancellor's Office should establish guidance for the colleges on tracking and monitoring their effectiveness in responding to students' requests for instructional materials in alternate media in a timely manner. At a minimum, this guidance should provide direction to all community colleges on establishing a time-frame goal for completing students' requests. The guidance should also provide direction to colleges for establishing procedures to track and periodically monitor their performance in promptly responding to requests, identify reasons for delays in responding to requests, and take action as needed to improve their timeliness in completing future requests.

60-Day Agency Response

A thorough analysis of the issues has been conducted.

During a meeting with all college disability directors 2/28/18 the three colleges who participated in the audit will share their experiences and pass on the guidance that they received from the auditors.

Also during the meeting, focus groups will discuss what current policies exist with regard to producing alternate media and tracking complaints.

A short-term workgroup will convene to assist in the development of the guidance for the colleges so that they are consistent across the system and meet the objectives set forth by the auditors.

  • Estimated Completion Date: June 2018
  • Response Date: February 2018

California State Auditor's Assessment of 60-Day Status: Pending

All Recommendations in 2017-102

Agency responses received are posted verbatim.