Report 2016-128 Recommendation 5 Responses

Report 2016-128: In‑Home Supportive Services: The State Could Do More to Help Providers Avoid Future Payment Delays (Release Date: March 2017)

Recommendation #5 To: Social Services, Department of

To effectively communicate information to providers and reduce call volumes at counties, Social Services should implement functionality within CMIPS II by December 2017 to provide automated notifications to providers about the status of their timesheets and paychecks, including when timesheets are received and processed, when paychecks are processed, and whether there are exceptions on timesheets that would delay processing paychecks and whom to contact at the county to address those exceptions.

6-Month Agency Response

CDSS successfully implemented electronic timesheets in the pilot counties in June 2017, and is expected to complete the implementation in November 2017. This solution automatically sends email notifications to the providers and recipients who opt into this service throughout the timesheet process. Additionally, any provider, including those who do not use the electronic timesheets feature, can set up an account in the application and can check the status of their timesheets and paychecks.

  • Estimated Completion Date: November 2017
  • Response Date: September 2017

California State Auditor's Assessment of 6-Month Status: Pending

Social Services did not provide documentation to illustrate examples of the email notifications or the account used to check on the status of timesheets and paychecks.


60-Day Agency Response

With the implementation of the electronic timesheets which is scheduled to pilot in June 2017, and if successful, will go live statewide in July 2017, this solution will include a feature that automatically sends email notifications to the providers and recipients who opt into this service throughout the timesheet process. Additionally, any provider, including those who do not use the electronic timesheets feature, can set up an account in the application and have the ability to check the status of their timesheets and paychecks. CDSS also is evaluating options that could send email notifications to the providers and/or recipients when the paper timesheet has been received and processed through CMIPS II.

  • Estimated Completion Date: July 2017
  • Response Date: May 2017

California State Auditor's Assessment of 60-Day Status: Pending


All Recommendations in 2016-128

Agency responses received are posted verbatim.