Report 2016-128 Recommendation 3 Responses
Report 2016-128: In‑Home Supportive Services: The State Could Do More to Help Providers Avoid Future Payment Delays (Release Date: March 2017)
Recommendation #3 To: Social Services, Department of
To ensure that counties follow a consistent and expeditious policy for responding to providers who report lost or stolen paychecks, Social Services should issue a policy by September 2017 that allows providers to request replacement paychecks after five business days from the issue date of the lost or stolen paychecks.
6-Month Agency Response
CDSS sent the draft All County Letter (ACL) for stakeholder review in August 2017. CDSS will release the final ACL by October 2017. The policy will allow providers to request a replacement paycheck after 10 calendar days from the issue date of the lost or stolen paycheck.
- Estimated Completion Date: October 2017
- Response Date: September 2017
California State Auditor's Assessment of 6-Month Status: Pending
Social Services states that its draft policy will allow providers to request a replacement paycheck after 10 calendar days from the issue date of the lost or stolen paycheck. This amount of time is shorter than the period of 10 business days specified in its original response to the audit. However, as stated in our report, we believe a more reasonable amount of time is five business days, which allows the average two to three business days for first-class mail delivery, plus two extra days for any unforeseen circumstances.
60-Day Agency Response
CDSS has met with the State Controller's Office to discuss its requirements for void and replacement of lost or stolen warrants. CDSS is writing and will release for stakeholder comment a draft All County Letter (ACL) by July 2017. CDSS will release the final ACL by September 2017.
- Estimated Completion Date: September 2017
- Response Date: May 2017
California State Auditor's Assessment of 60-Day Status: Pending
Agency responses received are posted verbatim.