Report 2016-128 Recommendation 10 Responses

Report 2016-128: In‑Home Supportive Services: The State Could Do More to Help Providers Avoid Future Payment Delays (Release Date: March 2017)

Recommendation #10 To: Social Services, Department of

To enable it to track whether EDD is meeting its contractual time frame for printing and mailing timesheets, Social Services should either modify its current agreement or require in the renewal of its agreement a method for tracking the time required to print and mail timesheets. Social Services should also perform monthly reviews of the activities performed by EDD and SCO to ensure compliance with the time frames for each agreement. Additionally, Social Services should implement a process to regularly test EDD and SCO processes to ensure that they are within the required time frames.

1-Year Agency Response

CDSS is currently working with the Employment Development Department (EDD) to establish the reporting necessary to confirm timesheets mailed. This requires additional information to be provided from the presort vendor, which may come at an additional cost to the CDSS. Once this solution has been completed and approved by both parties, the CDSS/EDD contract will be updated to reflect this new process, which may require additional funds.

Currently, SCO does not have a way to provide any additional reporting regarding IHSS warrants, as the IHSS warrants are combined with all the warrants that SCO produces every day. The SCO is already required to provide a warrant number and issue date for every payment record they receive. The CMIPS vendor reconciles the daily files received from SCO to ensure the number of records returned on the payment file from SCO is the same number that were sent on the payment file, and that all returned records have a warrant number and issue date. Additionally, CDSS Accounting reconciles and approves daily transmittals which identify the warrants processed and sent to SCO for processing.

  • Estimated Completion Date: June 2018
  • Response Date: March 2018

California State Auditor's Assessment of 1-Year Status: Pending

Although Social Services informed us of the information made available to it from SCO, it did not address how it would regularly test SCO's processes to ensure that paychecks are issued within the required time frames.


6-Month Agency Response

CDSS is currently working on the detail design requirements with the Employment Development Department (EDD) to establish the reporting necessary to confirm timesheets mailed. Once this solution has been completed and approved by both parties, the CDSS/EDD contract will be amended to reflect the new report.

CDSS is working with the State Controller's Office (SCO) to complete the detail design on the confirmation from SCO that warrants were processed and mailed. Upon the final approval of the design, the CDSS/SCO contract will be amended.

  • Estimated Completion Date: December 2017
  • Response Date: September 2017

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

CDSS is currently working on the detail design requirements with EDD to establish the reporting necessary to confirm timesheets mailed. Once this solution has been completed and approved by both parties, the CDSS/EDD contract will be amended to reflect the new report.

CDSS is working with the SCO to complete the detail design on the confirmation from SCO that warrants were processed and mailed. Upon the final approval of the design, the CDSS/SCO contract will be amended.

  • Estimated Completion Date: December 2017
  • Response Date: May 2017

California State Auditor's Assessment of 60-Day Status: Pending


All Recommendations in 2016-128

Agency responses received are posted verbatim.