Report 2016-126 Recommendation 30 Responses

Report 2016-126: California Department of Social Services: Its Caregiver Background Check Bureau Lacks Criminal History Information It Needs to Protect Vulnerable Populations in Licensed Care Facilities (Release Date: March 2017)

Recommendation #30 To: Social Services, Department of

The CBCB's arrest-only unit should develop and periodically conduct trainings on the aspects of the arrest-only process for which its analysts have not yet received training.

6-Month Agency Response

The Department is conducting training for existing staff in the Arrest Unit on the Arrest Only Processes. The first training occurred on April 20, 2017, as referenced in the six-month response to Recommendation 24 (see Attachment H). The ongoing training with the Arrest Only Unit will cover all aspects of the Arrest Only Process including details on how to process all aspects of Arrest Only cases. Furthermore, quality assurance reviews conducted by management are being used to identify any staff specific training needs. In addition, the Department has implemented training on Arrest Only procedures that will be given to all new CBCB employees.

  • Completion Date: April 2017
  • Response Date: November 2017

California State Auditor's Assessment of 6-Month Status: Pending

As we described in our assessment of Social Services' 60-day response to this recommendation, the April 2017 training that Social Services refers to in its response is a training it had already provided its staff during our audit and is a training we specifically comment on in our report. The remainder of Social Services' response indicates it has not yet provided additional training on the arrest-only process. We look forward to reviewing its progress in offering additional training when Social Services submits its one-year response.

  • Auditee did not substantiate its claim of full implementation

60-Day Agency Response

The Department will be conducting training for existing staff in the Arrest Unit twice yearly. The first training occurred on April 20, 2017. This training will also be provided to new unit staff at the time of hire.

  • Completion Date: April 2017
  • Response Date: May 2017

California State Auditor's Assessment of 60-Day Status: Pending

Social Services provided evidence that it conducted a training on April 20, 2017. However, the training materials were identical to those provided to us during the audit and correspond to the training that Social Services offered to its staff in September 2016; a training that we already acknowledged in our audit report. Specifically, we stated that this training provided an overview of the arrest-only process, but offered minimal guidance to the arrest-only analysts on how to process cases. To fully implement this recommendation, Social Services must determine what areas of its arrest only process its staff have not yet received training in, develop a schedule for training in those areas, and provide the scheduled training.

  • Auditee did not substantiate its claim of full implementation

All Recommendations in 2016-126

Agency responses received are posted verbatim.