Report 2016-126 Recommendation 29 Responses

Report 2016-126: California Department of Social Services: Its Caregiver Background Check Bureau Lacks Criminal History Information It Needs to Protect Vulnerable Populations in Licensed Care Facilities (Release Date: March 2017)

Recommendation #29 To: Social Services, Department of

The CBCB should follow its new schedule for its refresher training sessions on the exemption process and continue to offer sessions as managers or staff identify a need.

6-Month Agency Response

The Caregiver Background Check Bureau has scheduled Refresher trainings (see Attachment Q). Three refresher training sessions have occurred: Intake Refresher Training on February 17, 2017, Arrest Only Process Refresher training on April 13, 2017, and Triage Training on May 17, 2017 (see Attachments R and S). Full Exemption Analyst Training was also provided for new analysts on May 8, 2017 (see Attachment S).

  • Completion Date: May 2017
  • Response Date: November 2017

California State Auditor's Assessment of 6-Month Status: Partially Implemented

Social Services provided its schedule for refresher training, and in its previous response it provided evidence of its Intake Refresher training. However, the department did not provide documentation of the additional refresher training sessions it states it has provided.

  • Auditee did not substantiate its claim of full implementation

60-Day Agency Response

The Caregiver Background Check Bureau has conducted two refresher training sessions: Intake Refresher Training on February 17, 2017, and the Arrest Process on April 13, 2017. Scheduled future trainings include: TrustLine/Home Care/Administrator Certification on June 15, 2017; Additional Information/Arrest Report and Court Document Requests on August 10, 2017; Laws and Regulations on October 12, 2017; and Triage Training on December 14, 2017. Full Exemption Analyst Training for new analysts begins on May 9, 2017 and will be conducted twice a year.

  • Completion Date: February 2017
  • Response Date: May 2017

California State Auditor's Assessment of 60-Day Status: Partially Implemented

Social Services has provided intake refresher training as it describes. We look forward to reviewing its continued implementation of its training schedule as part of its six-month response to our recommendation.

  • Auditee did not substantiate its claim of full implementation

All Recommendations in 2016-126

Agency responses received are posted verbatim.