Report 2016-126 Recommendation 27 Responses
Report 2016-126: California Department of Social Services: Its Caregiver Background Check Bureau Lacks Criminal History Information It Needs to Protect Vulnerable Populations in Licensed Care Facilities (Release Date: March 2017)
Recommendation #27 To: Social Services, Department of
The CBCB should update its procedures manual so that it is a centralized document staff are able to use for the most up-to-date guidance in performing their duties. In addition, it should update the CBCB-specific policies and combine them into a centralized document.
1-Year Agency Response
The Department has compiled CBCB-specific policies in a centralized location. A Desk Manual was created and provided to all analysts. A signed acknowledgement receipt of the Desk Manual is required and was retained for all relevant staff. (Signed receipt - Attachment 16). A copy of the Desk Manual has also been provided to CSA.
- Completion Date: December 2017
- Response Date: March 2018
California State Auditor's Assessment of 1-Year Status: Fully Implemented
6-Month Agency Response
The Department has updated the procedures manual (Triage writing guidelines, questions and answer resource tool, and sample triage document) and made it available to all staff via SharePoint. (See Attachments N and O).
- Completion Date: July 2017
- Response Date: November 2017
California State Auditor's Assessment of 6-Month Status: Partially Implemented
Social Services has compiled CBCB-specific policies in a centralized location. It has not provided to us documentation of an updated procedures manual.
- Auditee did not substantiate its claim of full implementation
60-Day Agency Response
The Department is actively working to combine procedures located in the Caregiver Background Check Bureau's SharePoint site into centralized documents to ensure thorough, clear, and complete procedures are available for all staff.
- Estimated Completion Date: July 2017
- Response Date: May 2017
California State Auditor's Assessment of 60-Day Status: Pending
Social Services did not provide an update regarding its progress in implementing the first part of our recommendation to update its procedures manual. We look forward to hearing more about its progress in its six-month response to this recommendation.
Agency responses received are posted verbatim.