Report 2016-121 Recommendation 15 Responses

Report 2016-121: Department of Motor Vehicles: Administrative and Statutory Changes Will Improve Its Ability to Detect and Deter Misuse of Disabled Person Parking Placards (Release Date: April 2017)

Recommendation #15 To: Motor Vehicles, Department of

To encourage reporting of allegations of placard abuse, Investigations should amend its policy to accept complaints by telephone and online by June 2017 and display the instructions for doing so prominently on its website.

6-Month Agency Response

Investigations has updated their policy and procedures for accepting complaints via telephone regarding misuse of disabled person placards and plates. The new policy and procedures have been approved and implemented. The DMV web site has been updated to allow complainants of Disabled Person Parking Placard misuse to be submitted through an on-line form or designated email address. An email address to "Report Misuse" was developed and a link under the "Trending" section of the web site's main page was placed allowing consumers to "Report Misuse".

California State Auditor's Assessment of 6-Month Status: Fully Implemented

60-Day Agency Response

The policy regarding accepting complaints via the telephone was developed and is in review. Development for accepting complaints online regarding misuse of a disabled person placard is in process.

California State Auditor's Assessment of 60-Day Status: Pending

All Recommendations in 2016-121

Agency responses received are posted verbatim.