Report 2016-121 Recommendation 14 Responses

Report 2016-121: Department of Motor Vehicles: Administrative and Statutory Changes Will Improve Its Ability to Detect and Deter Misuse of Disabled Person Parking Placards (Release Date: April 2017)

Recommendation #14 To: Motor Vehicles, Department of

To properly equip its employees with the knowledge necessary to identify and report potential fraud indicators in placard applications, DMV should provide employees who process applications with training specific to the types of fraud that can occur in an application. This training should be provided by December 2017 and every other year thereafter.

6-Month Agency Response

The department is developing a script for video-based fraud prevention training. In addition, staff are using interviews with stakeholders and data analysis to identify specific techniques used in fraudulent applications so that they can be included in training materials.

  • Estimated Completion Date: December 31, 2017
  • Response Date: October 2017

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

DMV program staff are working with the Investigations Division to develop fraud detection training for DMV staff responsible for processing placard applications. The training will be conducted annually and will provide DMV staff the additional knowledge necessary to identify and report potential fraud indicators.

  • Estimated Completion Date: 12/31/2017
  • Response Date: June 2017

California State Auditor's Assessment of 60-Day Status: Pending


All Recommendations in 2016-121

Agency responses received are posted verbatim.