Report 2016-109 Recommendation 27 Responses

Report 2016-109: Uniform Complaint Procedures: The California Department of Education's Inadequate Oversight Has Led to a Lack of Uniformity and Compliance in the Processing of Complaints and Appeals (Release Date: January 2017)

Recommendation #27 To: Education, Department of

To ensure it examines sufficient review samples to detect LEAs' noncompliance with UCP laws and regulations, Education should revise its UCP monitoring criteria by July 2017 to increase its random selection of complaint files at each LEA to a minimum of 10 percent or 10 complaint files, whichever is greater.

1-Year Agency Response

In July 2017, Education implemented the revised UCP monitoring criteria to increase the random selection of complaint files at each LEA to a minimum of 10 percent or 10 complaint files, whichever is greater.

  • Completion Date: October 2017
  • Response Date: February 2018

California State Auditor's Assessment of 1-Year Status: Fully Implemented


6-Month Agency Response

Education's UCP monitoring criteria now includes a minimum of 10 percent or 10 files, whichever is greater, of a random selection review of each LEA's complaint files. This criteria has been included in the 2017-18 school year UCP monitoring plan and will be applied in the upcoming reviews scheduled in September 2017. Upon implementation, Education will assess whether additional resources will be required.

  • Estimated Completion Date: October 31, 2017
  • Response Date: August 2017

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

Education updated UCP monitoring criteria to include a minimum of 10 percent or 10 files, whichever is greater, of a random selection review of each LEAs complaint files; this criteria will be implemented in July 2017. Upon implementation, Education will assess whether additional resources will be required.

  • Estimated Completion Date: 7/31/2017
  • Response Date: April 2017

California State Auditor's Assessment of 60-Day Status: Pending


All Recommendations in 2016-109

Agency responses received are posted verbatim.