Report 2016-109 Recommendation 21 Responses

Report 2016-109: Uniform Complaint Procedures: The California Department of Education's Inadequate Oversight Has Led to a Lack of Uniformity and Compliance in the Processing of Complaints and Appeals (Release Date: January 2017)

Recommendation #21 To: Los Angeles Unified School District

To ensure that it meets the legally required time frames for remedying issues alleged in Williams complaints, Los Angeles Unified's Educational Equity Compliance Office should work closely with the divisions responsible for addressing issues in the Williams complaints to ensure they are completed within the required time frame. Further, it should ensure that it maintains the appropriate documentation to demonstrate that it complied with requirements for remedying the issues in Williams complaints within 30 working days.

6-Month Agency Response

The District continues to meet legally required time frames for remedying Williams complaints through close work between the Educational Equity Compliance Office and responsible divisions and maintains appropriate documentation to demonstrate compliance.

  • Completion Date: January 2017
  • Response Date: July 2017

California State Auditor's Assessment of 6-Month Status: Fully Implemented


60-Day Agency Response

The EECO has revised its initial correspondence to division partners (e.g., Facilities, Instruction, Human Resources) addressing Williams complaints to emphasize the 30 business day timeline for remedying Williams issues and also sends reminder messages to relevant District partners to include references to the 30 business day to ensure compliance.

EECO shared final audit findings with the Divisions responsible for completing Williams-related remedies and highlighted findings related to Williams. Additionally, EECO continues to maintain and refine electronic tracking in its networked database including evidence of remedies and final case resolution correspondence per timelines. SEE examples of EECO Williams communications prior to the audit versus updated communications with attached Williams logs reflecting timelines for work completion.

  • Completion Date: February 2017
  • Response Date: February 2017

California State Auditor's Assessment of 60-Day Status: Partially Implemented

Los Angeles Unified provided documentation of revisions to its correspondence emphasizing the required timelines to demonstrate it is working closely with its divisions responsible for addressing Williams complaints. However, the documentation provided does not demonstrate that it is maintaining the appropriate documentation to support compliance with the requirements for remedying the issues in Williams complaints within 30 working days.

  • Auditee did not substantiate its claim of full implementation
  • Auditee did not address all aspects of the recommendation

All Recommendations in 2016-109

Agency responses received are posted verbatim.