Report 2015-505 Recommendation 1 Responses

Report 2015-505: Follow-Up—California Department of Veterans Affairs: Better Collection and Use of Data Would Improve Its Outreach Efforts, and It Needs to Strengthen Its Oversight of County Veterans Service Officer Programs (Release Date: July 2015)

Recommendation #1 To: Veterans Affairs, Department of

CalVet should fully implement the recommendations from our 2009 report.

Agency Response*

All recommendations for report 2009-108 were fully implemented in our July 2016 response. Please reference those responses and the State Auditor assessments of the implementation.

  • Response Type†: Annual Follow Up
  • Completion Date: July 2016
  • Response Date: July 2017

California State Auditor's Assessment of Status: Fully Implemented


Agency Response*

Responses for report 2009-108 were entered as annual follow up responses in that report.

  • Response Type†: 1-Year
  • Estimated Completion Date: October 1, 2016
  • Response Date: July 2016

California State Auditor's Assessment of Status: Partially Implemented


Agency Response*

Responses for report 2009-108 were entered as annual follow up responses in that report.

  • Response Type†: 6-Month
  • Estimated Completion Date: December 2016
  • Response Date: January 2016

California State Auditor's Assessment of Status: Partially Implemented


Agency Response*

CalVet continues to gather demographic information and conduct needs assessments through a variety of channels including the Geographic Distribution of Expenditures report, County Veterans Services Office (CVSO) Subvention Reports, and U.S. Department of Veterans Affairs VetPop Data, while continuing to connect veterans and their families with services and benefits through ongoing strategies and partnerships. CalVet understands the significance of the myCalVet site and its potential to supply information statewide in an ongoing and cost effective way. CalVet is exploring the feasibility and cost required to use an external vendor in order to fully implement the recommendation to develop a marketing plan to analyze data from the website to target outreach. The scope of work in development and includes an analysis of the website profile data, development of a targeted outreach plan to increase awareness of benefits and services as well as encouraging veterans to create profiles regionally in the state through a digital marketing campaign.

The CalVet CVSO Auditor is currently implementing procedures for the audit functions to include periodic reviews of CVSO claims activities and College Fee Waiver Program. Claim activities and College Fee Waivers along with their supporting documentation are be verified by the CVSO Auditor on a periodic basis. The written desk procedures for these processes will be completed by December 31, 2015. District Office staff continue to provide regular training and feedback to CVSOs including feedback on corrections made to incoming claims on a monthly basis, and will continue to provide training to all CVSOs at three training conferences each year. Regulations to require CVSOs to report information on their outreach activities to CalVet are in discussion at this time.

  • Response Type†: 60-Day
  • Estimated Completion Date: April 2015
  • Response Date: September 2015

California State Auditor's Assessment of Status: Partially Implemented


All Recommendations in 2015-505

†Response Type refers to the interval in which the auditee is providing the State Auditor with their status in implementing recommendations made in an audit report. Auditees must submit a response regarding their progress in implementing recommendations from our reports at three intervals from the release of the report: 60 days, six months, and one year or subsequent to one year.

*Agency responses received after June 2013 are posted verbatim.


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