Report 2015-134 Recommendation 9 Responses
Report 2015-134: Residential Building Records: The Cities of San Rafael, Novato, and Pasadena Need to Strengthen the Implementation of Their Resale Record Programs (Release Date: March 2016)
Recommendation #9 To: Pasadena, City of
To ensure that it can monitor the satisfaction individuals have with the resale record program and that it has a uniform approach for resolving complaints, Pasadena should develop a formal process for tracking the complaints it receives. In addition, Pasadena should develop a formal policy that describes how staff should evaluate complaints, and it should document its activities associated with resolving complaints, such as the resolution and the rationale for the resolution. The city should also establish a designated location in its database to record this information.
Annual Follow-Up Agency Response From November 2017
The City of Pasadena is evaluating the viability of the Occupancy Inspection Program.
- Estimated Completion Date: 01/01/2018
California State Auditor's Assessment of Annual Follow-Up Status: Pending
1-Year Agency Response
The City of Pasadena is evaluating the viability of the Occupancy Inspection Program with the FY2018 budget.
- Estimated Completion Date: July 1, 2017
- Response Date: May 2017
California State Auditor's Assessment of 1-Year Status: Pending
6-Month Agency Response
The City is re-evaluating administrative changes to the Occupancy Inspection program. The Director of the Planning and Community Development Department did not issue a memorandum mentioned in the 60-day report.
- Estimated Completion Date: March 2017
- Response Date: October 2016
California State Auditor's Assessment of 6-Month Status: Pending
60-Day Agency Response
The Interim Director of the Planning and Community Development Department will issue a memorandum notifying staff of items regarded as complaints, identifying where in the city's land management system to enter complaint information, and identifying a higher level position to refer complaints that cannot be resolved. Training with staff will be held to review this administrative change to the City's Residential Occupancy Inspection Program.
- Estimated Completion Date: June 2016
- Response Date: May 2016
California State Auditor's Assessment of 60-Day Status: Pending
Agency responses received are posted verbatim.