To ensure that it conducts its resale record inspections and completes the reports in a timely manner, Novato should establish a process to monitor its ability to meet its established time goals from application date to report issuance, such as developing a reminder report or using an automated feature of its database.
Procedures have been established to monitor time goals for inspections and report completion (see attached under "Tracking Report"), including the creation of a field in our permit tracking system to indicate in the inspection log whether a later inspection date than the first available date was required by property owners.
The city provided us a tracking report that identifies its timeliness in conducting inspections and issuing resale record reports.The city's database also includes an option to indicate when a property owner requested a later inspection date than the first available date.
City staff are considering changes in procedures for resale inspections and follow-up that will likely shorten the time a report is provided.
The City's 2016-17 proposed budget includes a combination building inspector/code enforcement officer who will assist in performing resale inspections during peak periods to reduce delays in completing reports when real estate transactions are high.
The City has created a field in its permit tracking system to indicate in the inspection log whether a later inspection date than the first available date was requested by the property owners.
Agency responses received are posted verbatim.