Report 2014-131 Recommendation 9 Responses

Report 2014-131: California State Government Websites: Departments Must Improve Website Accessibility So That Persons With Disabilities Have Comparable Access to State Services Online (Release Date: June 2015)

Recommendation #9 To: Franchise Tax Board

No later than December 1, 2015, Franchise Tax Board should develop a plan to determine whether the accessibility violations we identified exist on other portions of its online presence that we did not include in the scope of our review. Once this plan is executed, it should correct violations wherever it finds them and do so no later than June 1, 2016.

Agency Response*

The remaining two applications and three style sheet changes noted in the June 2, 2016 follow up have been completed. FTB used criteria from the audit to review our online presence. Issues were identified and corrected. Additionally, because of the heightened awareness around accessibility the department has implemented a structured process to identify future accessible technology needs. It is FTB's goal to address corrective action quickly as noncompliance issues are noted. In addition, as of January 31, 2017, testing has been completed for the applications implemented.

  • Response Type†: Annual Follow Up
  • Completion Date: January 2017
  • Response Date: April 2017

California State Auditor's Assessment of Status: Fully Implemented


Agency Response*

Develop a plan to determine whether the accessibility issues identified in the audit exist on other portions of FTB's online presence that were not included in the scope of the review. The remaining two applications and three style sheet changes noted in the 06/02/2016 follow up have been completed. FTB used criteria from the audit to review our online presence. Issues were identified and corrected. Additionally, because of the heightened awareness around accessibility the department has implemented a structured process to identify future accessible technology needs. It is FTB's goal to address corrective action quickly as noncompliance issues are noted. The recommendation was fully implemented on 09/30/2016.

  • Response Type†: Annual Follow Up
  • Completion Date: September 2016
  • Response Date: October 2016

California State Auditor's Assessment of Status: Partially Implemented

Contrary to Franchise Tax Board's assertion, the supporting documentation it provided to our office shows that accessibility testing has not been fully completed for elements of the department's website that Franchise Tax Board has identified as being related to this recommendation. Accordingly, until that accessibility testing is completed and any issues it discovers are fixed, we assess this recommendation as partially implemented.

  • Auditee did not substantiate its claim of full implementation

Agency Response*

Develop a plan to determine whether the accessibility issues identified in the audit exist on other portions of FTB's online presence that were not included in the scope of the review. We have analyzed the web applications and have identified the gaps. We have addressed most of the applications; however, we have a plan to complete the remaining 2 applications by June 30, 2016. Additionally, we've assessed the static content on the site and have 3 style sheet related changes to implement that will be completed by June 30, 2016.

  • Response Type†: 1-Year
  • Estimated Completion Date: 06/30/2016
  • Response Date: May 2016

California State Auditor's Assessment of Status: Partially Implemented


Agency Response*

We have analyzed the web applications and have identified the gaps and will prioritize these gaps with the goal to address them by 06/01/2016. We continue to identify the gaps in the static pages and with the goal to address them by 06/01/2016.

  • Response Type†: 6-Month
  • Estimated Completion Date: 06/01/2016
  • Response Date: November 2015

California State Auditor's Assessment of Status: Partially Implemented


Agency Response*

We are in the process of analyzing the web applications and static pages to identify the presence of accessibility gaps by 12/01/2015. We will prioritize these gaps with the goal to address them by 06/01/2016.

  • Response Type†: 60-Day
  • Estimated Completion Date: 06/01/2016
  • Response Date: July 2015

California State Auditor's Assessment of Status: Pending


All Recommendations in 2014-131

†Response Type refers to the interval in which the auditee is providing the State Auditor with their status in implementing recommendations made in an audit report. Auditees must submit a response regarding their progress in implementing recommendations from our reports at three intervals from the release of the report: 60 days, six months, and one year or subsequent to one year.

*Agency responses received after June 2013 are posted verbatim.


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