So that complaints from the public do not go unaddressed, by July 31, 2015, CalHR should develop procedures for addressing complaints about the accessibility of its website and methods for tracking the complaints it receives and their resolution.
CalHR has engaged consultants to assist in reengineering the existing workflow for processing website complaints and issues, including those that are accessibility related. The re-engineering exercise has been completed. CalHR has implemented the new process and workflow. This workflow includes the utilization of CalHR's new Test Management Plan and development and maintenance policies that outlines the process in which accessibility testing results and remediation efforts for each project, incidents or service request will be documented and stored. This recommendation is complete as of July 10, 2015.
Agency responses received are posted verbatim.