To ensure that it appropriately addresses any complaints it receives related to web accessibility, Covered California should develop procedures to regularly review the complaints it receives at its accessibility email address and address any web accessibility complaints in a timely fashion.
This finding was reported as fully implemented in the 60-day report.
At the 60-day interval, Covered California submitted a draft version of its website accessibility complaint procedures. We have now received a finalized version that implements our recommendation.
A process for handling incoming comments or complaints about website accessibility has been established. It is displayed in the submitted documentation submitted hard copy under separate cover.
Covered California submitted a draft version of its website accessibility complaint procedures. We look forward to reviewing finalized procedures as part of the department's six month response to the audit.
Agency responses received are posted verbatim.