To improve the clarity and effectiveness of program communication, Health Care Services should develop and implement feedback mechanisms, such as organized, up-to-date FAQs, through which it can communicate results of relevant inquiries to other stakeholders, including claiming units.
DHCS has established summary notes from SMAA stakeholder workgroup meetings that are distributed to LEAs, LGAs, and LECs. Currently DHCS is composing a FAQ link that will be posted on the DHCS website by March 31, 2016.
Health Care Services subsequently created a FAQ page (http://www.dhcs.ca.gov/provgovpart/Pages/SMAAFrequentlyAskedQuestions.aspx) on its website, and stated that it will update this page on a regular basis.
DHCS has begun to review emails, notes, meeting comments/agendas to update current FAQs. Once FAQs are drafted, they will be submitted to the stakeholders for comments and edits prior to posting to the SMAA web page. DHCS will create a separate FAQ link to the SMAA web page.
Agency responses received are posted verbatim.