Report 2014-130 Recommendation 14 Responses

Report 2014-130: California Department of Health Care Services: It Should Improve Its Administration and Oversight of School‑Based Medi-Cal Programs (Release Date: August 2015)

Recommendation #14 To: Health Care Services, Department of

To improve the clarity and effectiveness of program communication, Health Care Services should develop and implement feedback mechanisms, such as organized, up-to-date FAQs, through which it can communicate results of relevant inquiries to other stakeholders, including claiming units.

6-Month Agency Response

DHCS has established summary notes from SMAA stakeholder workgroup meetings that are distributed to LEAs, LGAs, and LECs. Currently DHCS is composing a FAQ link that will be posted on the DHCS website by March 31, 2016.

  • Estimated Completion Date: March 2016
  • Response Date: March 2016

California State Auditor's Assessment of 6-Month Status: Fully Implemented

Health Care Services subsequently created a FAQ page ( on its website, and stated that it will update this page on a regular basis.

60-Day Agency Response

DHCS has begun to review emails, notes, meeting comments/agendas to update current FAQs. Once FAQs are drafted, they will be submitted to the stakeholders for comments and edits prior to posting to the SMAA web page. DHCS will create a separate FAQ link to the SMAA web page.

  • Estimated Completion Date: March 2016
  • Response Date: October 2015

California State Auditor's Assessment of 60-Day Status: Pending

All Recommendations in 2014-130

Agency responses received are posted verbatim.