To ensure that policy makers, enforcement officials, and the general public have access to accurate consumer complaint data in CIMS, the branch should update and provide further training to its staff on properly classifying complaints by September 30, 2015.
Revised all training materials related to coding and classification of complaints. Provided training for all branch staff using revised materials including guides on: general coding, non-jurisdictional coding and VoIP coding.
Branch is in process of reviewing and refreshing all training materials related to coding and classification of complaints.
Agency responses received are posted verbatim.