Report 2014-120 Recommendation 18 Responses

Report 2014-120: California Public Utilities Commission: It Needs to Improve the Quality of Its Consumer Complaint Data and the Controls Over Its Information Systems (Release Date: April 2015)

Recommendation #18 To: Public Utilities Commission

The commission should conduct regular tests and exercises to assess the sufficiency of the revised recovery plan and refine the plan when necessary.

Annual Follow-Up Agency Response From October 2016

The Commission will develop a plan for testing once the recovery plan is completed.

  • Estimated Completion Date: 12/30/2018

California State Auditor's Assessment of Annual Follow-Up Status: Not Fully Implemented


1-Year Agency Response

CPUC Business Continuity Plan is in draft form and scheduled to be completed April 30th, 2016.

  • Estimated Completion Date: 4/30/2016
  • Response Date: April 2016

California State Auditor's Assessment of 1-Year Status: Partially Implemented

The commission explained that as a result of our follow up work, it reevaluated its progress and now believes it has not fully implemented this recommendation. The commission estimates that it will not achieve full compliance with SAM Chapter 5300 until December 2019.


6-Month Agency Response

This will be scheduled after recovery plan is updated.

  • Estimated Completion Date: Ongoing implementation.
  • Response Date: October 2015

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

This will be scheduled after recovery plan is updated.

  • Estimated Completion Date: April 2016
  • Response Date: June 2015

California State Auditor's Assessment of 60-Day Status: Pending


All Recommendations in 2014-120

Agency responses received are posted verbatim.


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