Report 2014-120 Recommendation 17 Responses

Report 2014-120: California Public Utilities Commission: It Needs to Improve the Quality of Its Consumer Complaint Data and the Controls Over Its Information Systems (Release Date: April 2015)

Recommendation #17 To: Public Utilities Commission

The commission should revise its existing recovery plan to include detailed procedures for rebuilding its technology infrastructure at an alternate processing site.

Agency Response*

CPUC is in the process of revising update Business continuity plan to incorporate the infrastructure changes.

  • Response Type†: Annual Follow Up
  • Estimated Completion Date: 6/30/2018
  • Response Date: November 2017

California State Auditor's Assessment of Status: Partially Implemented


Agency Response*

The Commission continues to work to improve the recovery plan with detailed procedures for rebuilding its technology infrastructure.

  • Response Type†: Annual Follow Up
  • Estimated Completion Date: 12/30/2018
  • Response Date: October 2016

California State Auditor's Assessment of Status: Not Fully Implemented


Agency Response*

CPUC Business Continuity Plan is in draft form and scheduled to be completed April 30th, 2016.

  • Response Type†: 1-Year
  • Estimated Completion Date: 4/30/2016
  • Response Date: April 2016

California State Auditor's Assessment of Status: Partially Implemented

The commission explained that as a result of our follow up work, it reevaluated its progress and now believes it has not fully implemented this recommendation. The commission estimates that it will not achieve full compliance with SAM Chapter 5300 until December 2019.


Agency Response*

Recovery plan updates will be addressed in Business continuity plan as a subset of Security assessment. Contract has been awarded and CPUC staff is working with consultants.

  • Response Type†: 6-Month
  • Estimated Completion Date: Ongoing implementation.
  • Response Date: October 2015

California State Auditor's Assessment of Status: Pending


Agency Response*

Recovery plan updates will be addressed in Business continuity plan as a subset of Security assessment (RFO was released).

  • Response Type†: 60-Day
  • Estimated Completion Date: April 2016
  • Response Date: June 2015

California State Auditor's Assessment of Status: Pending


All Recommendations in 2014-120

†Response Type refers to the interval in which the auditee is providing the State Auditor with their status in implementing recommendations made in an audit report. Auditees must submit a response regarding their progress in implementing recommendations from our reports at three intervals from the release of the report: 60 days, six months, and one year or subsequent to one year.

*Agency responses received after June 2013 are posted verbatim.


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