To improve accuracy and identify areas for initial and ongoing staff training, Developmental Services should increase management oversight of the initial fee assessment and redetermination processes to include a review of assessment worksheets for accuracy, proper support, and timeliness.
Program Manager continues review and approval of all fee assessments, home leave credit requests, and appeals. This review and approval process is contained in the revised program manual available to staff.
We have reviewed the revisions to the policies and procedures manual and agree that it adequately implements our recommendation.
CFS Program Manager continues to review and approve all fee assessments, home leave credit requests, and appeals. The draft version of the revised program manual contains requirements for this level and review, which has already been implemented and is expected to be ongoing.
Although Developmental Services has marked this recommendation as Fully Implemented its program manual outlining management oversight is still in draft form. Therefore, we have assessed this recommendation as partially implemented.
60-Day Report Response: The CFS Program Manager now reviews and approves all program fee assessments, as well as performs regular reviews of all documents used by staff in the preparation and analysis used during fee assessment. As the program manual procedures are updated, the CFS Program Manager will provide focused training and oversight as needed to ensure all assessment documents are accurate, adequately documented, and timely.
Agency responses received are posted verbatim.