Report 2014-116 Recommendation 5 Responses

Report 2014-116: California Department of Consumer Affairs' BreEZe System: Inadequate Planning and Oversight Led to Implementation at Far Fewer Regulatory Entities at a Significantly Higher Cost (Release Date: February 2015)

Recommendation #5 To: Technology, California Department of

To help ensure the success of the BreEZe project going forward, CalTech should require Consumer Affairs to develop and follow all project management plans and ensure that the BreEZe project team leads receive all required training.

1-Year Agency Response

Four BreEZe project team leads received California Project Management Methodology (CA-PMM) Boot Camp for Project Managers training since the last report. See the attached report.

In addition, all of the required plans have been completed, including those due in September 2015:

a) Quality Management Plan

b) Change Management Plan

c) Document Management Plan

The December 2015 Independent Project Oversight Report (IPOR) will be forwarded to the auditor for additional reference.

  • Completion Date: December 2015
  • Response Date: February 2016

California State Auditor's Assessment of 1-Year Status: Fully Implemented


6-Month Agency Response

There have been no new project team leads since the contract amendment was approved and therefore no training has been required.

Most required plans have been completed. However, the following three plans are still in process and will not be due until the middle of September 2015:

a) Quality Management Plan

b) Change Management Plan

c) Document Management Plan

We will report on the status of these plans in our next status update.

  • Estimated Completion Date: Sept 2015
  • Response Date: August 2015

California State Auditor's Assessment of 6-Month Status: Partially Implemented


60-Day Agency Response

60-Day Update:

Following approval of the Section 11 and subsequent execution of contract amendment #3 with Accenture, CalTech IT Project Oversight Division will follow-up with DCA and confirm DCA's completion of the conditions below which were placed on DCA for approving SPR 3.1. These are:

4. With the increase in staffing for the Project PMO and for organizational change management and because of the change in the system development methodology, the DCA project team must review and update the Project Management Plans listed below in the following priority order:

Within 30 business days of the implementation of contract amendment 3 for Design, Development, and Implementation (DDI):

a) Communications Management Plan

b) Transition Plan

Within 90 business days of the implementation of contract amendment 3 for DDI:

c) Maintenance Plan (if impacted by DDI contract amendment 3)

d) Organizational Change Management Plan

e) Quality management Plan

f) Change Management Plan

g) Document Management Plan

5. A baseline work plan for the remainder of the project must be completed and provided to the Department of Technology within 30 business days following the implementation of contract amendment 3 for DDI.

6. CalTech will also require that DCA provide updated information about the knowledge and experience of the individuals serving in the leadership and critical role positions for the project along with any plans for training for these staff. CalTech will determine the sufficiency of these plans and require that all necessary training take place within 120 days of the execution of contract amendment 3.

CalTech will closely monitor this situation and report in our 6 month status update.

  • Estimated Completion Date: 12/31/2015
  • Response Date: April 2015

California State Auditor's Assessment of 60-Day Status: Pending


All Recommendations in 2014-116

Agency responses received are posted verbatim.


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