Report 2014-116 Recommendation 36 Responses

Report 2014-116: California Department of Consumer Affairs' BreEZe System: Inadequate Planning and Oversight Led to Implementation at Far Fewer Regulatory Entities at a Significantly Higher Cost (Release Date: February 2015)

Recommendation #36 To: Consumer Affairs, Department of

To ensure that future training for BreEZe system rollouts is timely and effective, Consumer Affairs should work with the regulatory entities to develop training that is specific to each entity's business processes.

Annual Follow-Up Agency Response From November 2017

For phase 3 regulatory entities, the planning of training activities will be part of the required project planning included in the California Department of Technology's Project Approval Lifecycle (PAL). The Department will ensure planned training activities include business-process specific training elements.

Implementation Timeframe: For phase 3 regulatory entities, the dates may vary as each entity proceeds through the planning stages of the PAL.

  • Estimated Completion Date: TBD

California State Auditor's Assessment of Annual Follow-Up Status: Partially Implemented

In its one-year response, Consumer Affairs explained and provided supporting documentation that it deployed an Organizational Change Management team to assist the phase 2 regulatory entities with their transition to BreEZe. Specifically, the Organizational Change Management team was charged with working with the phase 2 regulatory entities to develop and execute training that was specific to each entity's business processes. Because of this, we assessed this recommendation as partially implemented. However, until Consumer Affairs works with the phase 3 regulatory entities to develop training that is specific to each entity's business processes, we will continue to report this recommendation as partially implemented.


Annual Follow-Up Agency Response From October 2016

The Department deployed a skilled Organizational Change Management (OCM) team to assist the Release 2 boards and bureaus with their transition to BreEZe. This OCM team was charged with working with the Release 2 boards and bureaus to develop and execute training that was specific to each entity's business processes. This training was the last stage of the multi-stage training approach detailed in response to Recommendation #35. This response remains as partially implemented as the training plan for the programs formerly in Release 3 is yet to be developed.

  • Estimated Completion Date: TBD

California State Auditor's Assessment of Annual Follow-Up Status: Not Fully Implemented


1-Year Agency Response

The Department has deployed a skilled Organizational Change Management (OCM)team to assist the Release 2 boards and bureaus with their transition to BreEZe. This OCM team was charged with working with the Release 2 boards and bureaus to develop and execute training that was specific to each entity's business processes. This training was the last stage of the multi-stage training approach detailed in response to Recommendation #35. This response remains as partially implemented as the training plan for the programs formerly in Release 3 is yet to be developed.

  • Estimated Completion Date: TBD
  • Response Date: February 2016

California State Auditor's Assessment of 1-Year Status: Partially Implemented


6-Month Agency Response

The Department has deployed a skilled Organizational Change Management (OCM) team to assist the Release 2 boards and bureaus with their transition to BreEZe. This OCM team is charged with working with the Release 2 boards and bureaus to develop and execute training that is specific to each entity's business processes.

  • Estimated Completion Date: January 6, 2016
  • Response Date: August 2015

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

The Department has deployed a skilled Organizational Change Management (OCM) team to assist the Release 2 boards and bureaus with their transition to BreEZe. This OCM team is charged with working with the Release 2 boards and bureaus to develop and execute training that is specific to each entity's business processes.

  • Estimated Completion Date: TBD
  • Response Date: April 2015

California State Auditor's Assessment of 60-Day Status: Pending


All Recommendations in 2014-116

Agency responses received are posted verbatim.


Report type

Report type
















© 2013, California State Auditor | Privacy Policy | Conditions of Use | Download Adobe PDF Reader