Report 2014-116 Recommendation 35 Responses

Report 2014-116: California Department of Consumer Affairs' BreEZe System: Inadequate Planning and Oversight Led to Implementation at Far Fewer Regulatory Entities at a Significantly Higher Cost (Release Date: February 2015)

Recommendation #35 To: Consumer Affairs, Department of

To ensure that future training for BreEZe system rollouts is timely and effective, Consumer Affairs should provide training on the BreEZe system as close to the rollout date as possible to ensure that staff retain the information for using the system as it is implemented.

Annual Follow-Up Agency Response From November 2017

For phase 3 regulatory entities, the planning of training activities will be part of the required project planning included in the California Department of Technology's Project Approval Lifecycle (PAL). The Department will ensure planned training activities occur as close to the rollout date within each entity's approved project schedule that is baselined through the PAL process.

Implementation Timeframe: The dates may vary as each entity proceeds through the planning stages of the PAL.

  • Estimated Completion Date: TBD

California State Auditor's Assessment of Annual Follow-Up Status: Partially Implemented

In its one-year response to this recommendation, Consumer Affairs explained and provided supporting documentation that it had successfully executed a comprehensive multi-stage training curriculum for all BreEZe regulatory entities included in phase 2, which resulted in providing BreEZe system training up to the penultimate business day before system rollout. Because of this, we assessed the status of this recommendation as partially implemented. Until Consumer Affairs provides training activities as close to the rollout date as possible for the phase 3 regulatory entities, we will continue to report this recommendation as partially implemented.


Annual Follow-Up Agency Response From October 2016

The Department successfully executed a comprehensive multi-stage training curriculum for all BreEZe Release 2 clients that resulted in providing BreEZe system training up to the penultimate business day prior to system rollout, ensuring the greatest retention of information for using the system as implemented. This multi-stage training consisted of system functional training 2-3 months prior to the scheduled go-live date, which was immediately followed, and reinforced, by business process practice wherein staff were able to utilize the skills gained during functional training and apply it to their board or bureau unit specific business processes with live practice in a "sandbox" copy of the to-be production BreEZe system. As mentioned, this practice continued daily up until the actual rollout date on January 19, 2016. This response remains as partially implemented as the training plan for the programs formerly in Release 3 is yet to be developed.

  • Estimated Completion Date: TBD

California State Auditor's Assessment of Annual Follow-Up Status: Not Fully Implemented


1-Year Agency Response

The Department successfully executed a comprehensive multi-stage training curriculum for all BreEZe Release 2 clients that resulted in providing BreEZe system training up to the penultimate business day prior to system rollout, ensuring the greatest retention of information for using the system as implemented. This multi-stage training consisted of system functional training 2-3 months prior to the scheduled go-live date, which was immediately followed, and reinforced, by business process practice wherein staff were able to utilize the skills gained during the functional training and apply it to their board or bureau unit specific business processes with live practice in a "sandbox" copy of the to-be production BreEZe system. As mentioned, this practice continued daily up until the actual rollout date on January 19, 2016. This response remains as partially implemented as the training plan for the programs formerly in Release 3 is yet to be developed.

  • Estimated Completion Date: TBD
  • Response Date: February 2016

California State Auditor's Assessment of 1-Year Status: Partially Implemented


6-Month Agency Response

The Department has worked with the BreEZe implementation vendor to ensure that Release 2 BreEZe system training is scheduled as close to the Release 2 go-live date as possible, and continues beyond go-live as needed. This will provide staff a greater opportunity to retain the information for using the system as it is implemented. In the event that the planned Release 2 go-live date is moved, the training will be moved accordingly to ensure it remains as close to the Release 2 go-live date as possible.

  • Estimated Completion Date: December 14, 2015
  • Response Date: August 2015

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

The Department has worked with the BreEZe implementation vendor to ensure that Release 2 BreEZe system training is scheduled as close to the Release 2 go-live date as possible, and continues beyond go-live as needed. This will provide staff a greater opportunity to retain the information for using the system as it is implemented. In the event that the planned Release 2 go-live date is moved, the training will be moved accordingly to ensure it remains as close to the Release 2 go-live date as possible.

  • Estimated Completion Date: TBD
  • Response Date: April 2015

California State Auditor's Assessment of 60-Day Status: Pending


All Recommendations in 2014-116

Agency responses received are posted verbatim.


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