Report 2014-111 Recommendation 18 Responses

Report 2014-111: California Department of Public Health: It Has Not Effectively Managed Investigations of Complaints Related to Long-Term Health Care Facilities (Release Date: October 2014)

Recommendation #18 To: Public Health, Department of

To ensure that the Legislature promptly receives information about the timeliness of Public Health's complaint processing related to long-term health care facilities, Public Health should continue to include all of the statutorily required information in its annual report and submit it by the due date.

Agency Response*

On May 8, 2015, CDPH post district-specific data to our website. Subsequent reports will continue to report district office specific details of the complaints and entity reported incidents volume, timeliness, and disposition.

In February 2015, CDPH posted its annual Fee Report for FY 15/16 on the website. The report contains all statutorily required information.

The Legislature is informed via the Fee Report, posted at:

  • Response Type†: 6-Month
  • Completion Date: February 2015
  • Response Date: June 2015

California State Auditor's Assessment of Status: Fully Implemented

Agency Response*

On November 7, 2014, CDPH posted on our website performance metrics on the volume, timeliness, and disposition of long-term care health facility complaints and ERI investigations for the first quarter of fiscal year 2014-2015.

By January 31, 2015, CDPH will provide district-specific data to the district offices to use as a management tool. CDPH will work with the district offices to monitor these performance metrics.

In February 2015, CDPH will release its annual fee report containing all of the statutorily required information, as defined above.

  • Response Type†: 60-Day
  • Estimated Completion Date: 2/28/15
  • Response Date: December 2014

California State Auditor's Assessment of Status: Pending

All Recommendations in 2014-111

†Response Type refers to the interval in which the auditee is providing the State Auditor with their status in implementing recommendations made in an audit report. Auditees must submit a response regarding their progress in implementing recommendations from our reports at three intervals from the release of the report: 60 days, six months, and one year or subsequent to one year.

*Agency responses received after June 2013 are posted verbatim.

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