Report 2014-107 Recommendation 20 Responses
Report 2014-107: Judicial Branch of California: Because of Questionable Fiscal and Operational Decisions, the Judicial Council and the Administrative Office of the Courts Have Not Maximized the Funds Available for the Courts (Release Date: January 2015)
Recommendation #20 To: Administrative Office of the Courts
To justify its budget and staffing levels, the AOC should conduct the steps in CalHR's workforce planning model in the appropriate order. It should begin by establishing its mission and creating a strategic plan based on the needs of the courts. It should then determine the services it should provide to achieve the goals of that plan. The AOC should base its future staffing changes on the foundation CalHR's workforce planning model provides. Finally, the AOC should develop and use performance measures to evaluate the effectiveness of this effort.
Annual Follow-Up Agency Response From December 2017
The Judicial Council of California (Judicial Council) expects to periodically survey judicial branch entities as a component of its Operational Planning and Alignment (OPA) activities, which will be used to further inform policy decisions regarding staffing levels and services. A pilot survey was sent to trial and appellate courts in May 2016. However, progress on OPA has been temporarily delayed due to the Judicial Council's focus on awarding, disbursing, and monitoring roughly $25 million in grants provided under the Court Innovations Grant Program. Significant resources have been committed to developing grant requirements, evaluating proposals, and monitoring court spending in order to ensure the Court Innovations Grant program is a success and meets the Legislature's expectations.
- Estimated Completion Date: 12/30/2018
California State Auditor's Assessment of Annual Follow-Up Status: Pending
Annual Follow-Up Agency Response From November 2016
After review and consideration of the CalHR workforce planning model, the Judicial Council of California (Judicial Council) has, to best meet its needs, adopted a structured model/methodology for operational planning and alignment that includes the following elements: a structure for regular surveying of council customers; a means of evaluating services for process improvements; a tool for identifying workload and workforce capacity planning; and a structure for annual operational planning; and the development of performance metrics. The model/methodology has been piloted within the organization. A strategy for implementation across Judicial Council offices is under development with plans to begin a phased roll out beginning in late 2016/early 2017, continuing as an ongoing process.
- Estimated Completion Date: Unknown
California State Auditor's Assessment of Annual Follow-Up Status: Not Fully Implemented
1-Year Agency Response
The approach and timeframe outlined in the six-month response are on track.
- Estimated Completion Date: Second quarter of 2017
- Response Date: January 2016
California State Auditor's Assessment of 1-Year Status: Pending
In response to our inquiry of when it would complete it actions, the AOC provided us with the following timeline:
2015: 3rd—4th Quarter
- Operational planning and alignment—planning and initiation
- Customer Input: 4 in-person listening sessions convened with trial and appellate leadership of small, medium, and large courts on current services and future needs
- Analysis initiated to inform planned survey
2016: 1st—2nd Quarter
- Customer input
o Listening sessions with Supreme Court and Judicial Council members
o Follow-up with statewide survey to customers/clients
- Survey analysis on customer and staff operations needs
- Operational plan and performance measures development building on Judicial Council strategic plan foundation
2016: 3rd Quarter—2017: 2nd Quarter
- Develop structure for obtaining ongoing customer input
- Develop methodology to implement organization-wide workload analysis and evaluate future staffing needs
2017: 2nd Quarter/Ongoing
- Organizational effectiveness evaluation using performance measures
6-Month Agency Response
The Judicial Council has reevaluated the previously submitted timeline for this and related expansive recommendations and reduced it by six months. We now anticipate completing all tasks associated with the recommendations in Chapters 3 and 4 of the audit report by the second quarter of 2017.
- Estimated Completion Date: Second quarter of 2017
- Response Date: July 2015
California State Auditor's Assessment of 6-Month Status: Pending
60-Day Agency Response
We view Ch. 3 and Ch. 4 as interrelated and are, therefore, providing a combined response on recommendations. CalHR's workforce planning model is an important succession planning tool to build a sustainable workforce. However, we believe a broader organizational assessment will better address the intent of the recommendations, and ensure that council business is conducted efficiently and effectively while providing needed services to all stakeholders. The assessment will incorporate CSA recommendations with additional grounding in industry standard models (Amer. Soc. for Public Admin. and the Baldridge Nat. Quality Program from the Nat. Inst. of Standards and Tech). It will be conducted to: 1. Identify stakeholders needs; 2. Develop a strategic plan to meet those needs; and 3. Develop performance measures that allow management to determine success toward completing strategic objectives. This approach generally will follow the sequence set out below as certain elements depend on the completion of others: 1. (QTR 2, 2016): a) Conduct a comprehensive survey of courts on a regular basis—at least every 5 years—to ensure services provided align with their responses. Re-evaluate any services courts identify as being of limited value or need. (Ch. 3, rec. 1); b) Establish customer needs. (Ch. 4, rec. 2); 2. (QTR 1, 2017): a) Identify necessary work functions based on customer needs (Ch. 4, rec. 2); b) Establish mission, create a strategic plan based on court needs, and determine services to provide to achieve plan goals (Ch. 3, rec. 2); 3. (QTR 2, 2017) Conduct workload analysis (Ch. 4, rec. 2.); 4. (QTR 2, 2017): a) Create, track, and monitor performance measures; b) Evaluate performance-based budgeting for adoption (Ch. 4, rec. 2); 5. (QTR 4, 2017) Implement a protocol to calculate future staffing needs and changes based on workload analysis (Ch. 3, rec. 2); 6. (Ongoing) Periodically evaluate organizational effectiveness using performance measures (Ch.3, rec. 2)
- Estimated Completion Date: Fourth quarter of 2017
- Response Date: March 2015
California State Auditor's Assessment of 60-Day Status: Pending
We acknowledge that some of our recommendations require significant and time-intensive steps. However, we are concerned with the amount of time the AOC estimates it needs to complete the various steps. In particular, the AOC notes that it will not complete its development of a strategic plan until the first quarter of 2017, after it identifies the needs of its stakeholders--the courts. Our report suggests that developing a strategic plan and identifying the needs of stakeholders can take place concurrently. Thus we believe that, at minimum, the AOC should begin its strategic planning process as soon as possible, rather than waiting for the results of the identification of customer needs. We look forward to reviewing the AOC's updated timelines for completion of these various steps.
Agency responses received are posted verbatim.