Report 2013-130 Recommendation 5 Responses

Report 2013-130: California Public Utilities Commission: It Fails to Adequately Ensure Consumers' Transportation Safety and Does Not Appropriately Collect and Spend Fees From Passenger Carriers (Release Date: June 2014)

Recommendation #5 To: Public Utilities Commission

To ensure that the branch conducts thorough investigations of passenger carriers, the commission should require investigators to review passenger carriers for compliance with each state law relating to passenger carrier requirements.

6-Month Agency Response

(Recommendations 3-5) TEB, in consultation with the Legal Division, is developing evidence standards for inclusion in the revised investigation procedures (Recommendation 3). The standards will include a reference chart of state laws and requirements applicable to passenger carriers. Clear evidence standards will promote greater transparency and consistent application among staff. Further, implementation of such standards afford supervisors an ongoing opportunity to communicate and reinforce management expectations to staff.

Status: Package of comprehensive guidelines under management review.

  • Estimated Completion Date: December 31, 2014
  • Response Date: December 2014

California State Auditor's Assessment of 6-Month Status: Fully Implemented

The commission provided its Transportation Enforcement Branch guidelines on December 31, 2014. These guidelines included policies and procedures that instruct investigators to review passenger carriers for compliance with the state laws relating to passenger carrier requirements. They also include an investigation checklist.


60-Day Agency Response

(Recommendations 3-5) TEB, in consultation with the Legal Division, is developing evidence standards for inclusion in the revised investigation procedures (Recommendation 3). The standards will include a reference chart of state laws and requirements applicable to passenger carriers. Clear evidence standards will promote greater transparency and consistent application among staff. Further, implementation of such standards afford supervisors an ongoing opportunity to communicate and reinforce management expectations to staff.

  • Estimated Completion Date: October 2014
  • Response Date: August 2014

California State Auditor's Assessment of 60-Day Status: Pending


All Recommendations in 2013-130

Agency responses received are posted verbatim.


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