Report 2013-125 Recommendation 17 Responses

Report 2013-125: California Department of Health Care Services: Weaknesses in Its Medi-Cal Dental Program Limit Children's Access to Dental Care (Release Date: December 2014)

Recommendation #17 To: Health Care Services, Department of

To ensure that the State pays only for deliverables performed by Delta Dental under the terms of its contract, Health Care Services should immediately take these steps: develop and implement tangible measurements to evaluate Delta Dental's performance of all functions under the contract.

Agency Response*

DHCS has fully implemented this recommendation. The identified areas requiring tangible measures, namely the provider and beneficiary outreach provisions of the contract, have been satisfied through the fiscal intermediary's submission of the outreach deliverables.

  • Response Type†: 1-Year
  • Completion Date: August 2015
  • Response Date: December 2015

California State Auditor's Assessment of Status: Fully Implemented

Based on documents that Health Care Services submitted to demonstrate its implementation of Recommendations 11 through 16 of this audit report, we consider Recommendation 17 fully implemented.


Agency Response*

On May 1, 2015, the Department of Health Care Services (DHCS) completed the identification of contract provisions without tangible measurements for evaluating the Fiscal Intermediary's (FI) performance of all functions under the contract. However, implementation of the tangible measurements identified through this process will require an additional 90 days and will be implemented by August 2015.

  • Response Type†: 6-Month
  • Estimated Completion Date: August 2015
  • Response Date: July 2015

California State Auditor's Assessment of Status: Partially Implemented


Agency Response*

DHCS is in the process of developing tangible measurements to evaluate Delta Dental's performance of all functions under the contract beyond the existing deliverable structure. The measurements can be developed by May 1, 2015, but will require an additional 90 days to implement. (Summer 2015)

  • Response Type†: 60-Day
  • Estimated Completion Date: Summer 2015
  • Response Date: February 2015

California State Auditor's Assessment of Status: Pending


All Recommendations in 2013-125

†Response Type refers to the interval in which the auditee is providing the State Auditor with their status in implementing recommendations made in an audit report. Auditees must submit a response regarding their progress in implementing recommendations from our reports at three intervals from the release of the report: 60 days, six months, and one year or subsequent to one year.

*Agency responses received after June 2013 are posted verbatim.


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