To ensure that staff identify and obtain sufficient evidence before
closing complaints, the bureau should continue to work with
Consumer Affairs to establish an investigative training program.
The training program has been developed and provided. Approved training requests for the upcoming Enforcement Academy have been provided. (See Attachment #27)
A new training program and curriculum is being piloted and will be monitored through the pilot phase in order to amend as necessary. Meanwhile, the Bureau has requested 16 spaces in the next DCA Enforcement Academy. This is the responsibility of the Bureau Chief.
The bureau did not provide the specific details related to the new training program and curriculum it is piloting or evidence of its request for employees to attend the next Consumer Affairs enforcement academy.
Agency responses received are posted verbatim.