Report 2013-045 Recommendation 26 Responses

Report 2013-045: Bureau for Private Postsecondary Education: It Has Consistently Failed to Meet Its Responsibility to Protect the Public's Interests (Release Date: March 2014)

Recommendation #26 To: Private Postsecondary Education, Bureau for

To address issues that pose the most serious potential risk to, students, the bureau should ensure that staff follow its policies and, procedures for prioritizing complaints and identify the urgent, and high priority cases on the complaint log. In addition, the bureau, needs to establish a process for reviewing its staffs determination, of the priority of complaints and for tracking the priority levels.

1-Year Agency Response

The Bureau has included procedure #2015-0011 Complaint Prioritization Methodology as Attachment #19. The Bureau is including an example of the Complaint Process and Prioritization Spreadsheet (Attachment #18). Utilizing this process will apply a quantitative element to complaint prioritization and reduce guesswork by staff.

  • Completion Date: March 2015
  • Response Date: March 2015

California State Auditor's Assessment of 1-Year Status: Fully Implemented


6-Month Agency Response

The procedures for prioritization of complaints have been drafted and the Bureau is in the process of review and editing. Further, the Bureau will work in conjunction with CPS to modify the procedures for best practices. The Enforcement Manager will be assigning the priority of complaints as the procedures are reviewed. This is the responsibility of the Bureau Chief.

  • Estimated Completion Date: March 2015
  • Response Date: September 2014

California State Auditor's Assessment of 6-Month Status: Partially Implemented


60-Day Agency Response

The procedures for prioritization of complaints have been drafted and the Bureau is in the process of review and editing. Further, the Bureau will work in conjunction with CPS to modify the procedures for best practices. The Enforcement Manager will be assigning the priority of complaints as the procedures are reviewed. This is the responsibility of the Bureau Chief.

  • Estimated Completion Date: May 2014
  • Response Date: May 2014

California State Auditor's Assessment of 60-Day Status: Pending


All Recommendations in 2013-045

Agency responses received are posted verbatim.


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