Report 2013-045 Recommendation 25 Responses

Report 2013-045: Bureau for Private Postsecondary Education: It Has Consistently Failed to Meet Its Responsibility to Protect the Public's Interests (Release Date: March 2014)

Recommendation #25 To: Private Postsecondary Education, Bureau for

To ensure that it closes complaints in a timely manner, the bureau should ensure that its staff adhere to the established time frame.

1-Year Agency Response

Procedures #2015-0010 Complaint Investigations Manager Responsibilities (Attachment #17) includes monitoring staff workload.

  • Completion Date: March 2015
  • Response Date: March 2015

California State Auditor's Assessment of 1-Year Status: Fully Implemented


6-Month Agency Response

Once the CPS process analysis is complete the procedures will be updated and will include the established timeframes for completion. All staff will be held accountable for meeting the established timeframes. This is the responsibility of the Bureau Chief.

  • Estimated Completion Date: March 2015
  • Response Date: September 2014

California State Auditor's Assessment of 6-Month Status: Pending


60-Day Agency Response

Once the CPS process analysis is complete the procedures will be updates and will include the established timeframes for completion. All staff will be held accountable for meeting the established timeframes. This is the responsibility of the Bureau Chief.

  • Estimated Completion Date: October 2014
  • Response Date: May 2014

California State Auditor's Assessment of 60-Day Status: Pending


All Recommendations in 2013-045

Agency responses received are posted verbatim.


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