Report 2013-045 Recommendation 24 Responses

Report 2013-045: Bureau for Private Postsecondary Education: It Has Consistently Failed to Meet Its Responsibility to Protect the Public's Interests (Release Date: March 2014)

Recommendation #24 To: Private Postsecondary Education, Bureau for

To ensure that it closes complaints in a timely manner, the bureau should modify its policies and procedures to include the established time frame.

Agency Response*

The procedure #2013-0032 for Complaint Case Handling (Attachment # 16) has been updated to include reasonable time frames for resolving complaints.

  • Response Type†: 1-Year
  • Completion Date: February 2015
  • Response Date: March 2015

California State Auditor's Assessment of Status: Fully Implemented


Agency Response*

Once the CPS process analysis is complete the procedures will be updated and will include the established timeframes for completion. This is the responsibility of the Bureau Chief.

  • Response Type†: 6-Month
  • Estimated Completion Date: March 2015
  • Response Date: September 2014

California State Auditor's Assessment of Status: Pending


Agency Response*

Once the CPS process analysis is complete the procedures will be updated and will include the established timeframes for completion. This is the responsibility of the Bureau Chief.

  • Response Type†: 60-Day
  • Estimated Completion Date: October 2014
  • Response Date: May 2014

California State Auditor's Assessment of Status: Pending


All Recommendations in 2013-045

†Response Type refers to the interval in which the auditee is providing the State Auditor with their status in implementing recommendations made in an audit report. Auditees must submit a response regarding their progress in implementing recommendations from our reports at three intervals from the release of the report: 60 days, six months, and one year or subsequent to one year.

*Agency responses received after June 2013 are posted verbatim.


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