Report 2011-116.2 Recommendation 4 Responses

Report 2011-116.2: Department of General Services: Strengthening the Division of the State Architect's Workload Management and Performance Measurements Could Help It Avoid Delays in Processing Future Increases in Workload (Release Date: May 2012)

Recommendation #4 To: General Services, Department of

To more accurately report on its plan review activities to stakeholders and provide relevant information to management, the division should exclude zero values from its calculations related to projects that did not have activity in a particular phase.

6-Month Agency Response

The division no longer issues monthly plan review workload reports,

but its monthly plan review scorecard excludes zero values by design. The report includes only projects with approved plans and thus every plan in the report will have completed each phase of the plan review process. (See 2013-406, p. 46)

California State Auditor's Assessment of 6-Month Status: Fully Implemented

All Recommendations in 2011-116.2

Agency responses received after June 2013 are posted verbatim.