Report 2011-116.2 Recommendation 1 Responses

Report 2011-116.2: Department of General Services: Strengthening the Division of the State Architect's Workload Management and Performance Measurements Could Help It Avoid Delays in Processing Future Increases in Workload (Release Date: May 2012)

Recommendation #1 To: General Services, Department of

To better gauge the timeliness of its plan review and better communicate with design professionals, the division should develop goals for the time spent on the plan review phase, in the style of those used by the Office of Statewide Health Planning and Development, and measure and report its success at meeting these goals.

1-Year Agency Response

This recommendation has been fully implemented. On its website, the DSA provides information to school districts regarding the anticipated finish date of the plan review activity. As an enhancement to this information sharing process, the DSA has developed additional reports that measure anticipated and actual plan review finish dates. This information was posted to the DSA's website in May 2013 (See Attachment 1).

California State Auditor's Assessment of 1-Year Status: Fully Implemented

The Division of the State Architect (DSA) provided a report showing the number of projects where the DSA completed plan review before or after the anticipated date. The report, Attachment I referenced in the response, is available at the following link: http://www.dgs.ca.gov/dsa/AboutUs/metrics.aspx.

6-Month Agency Response

According to the department, the division is actively developing reports that measure anticipated and actual plan review finish dates. The department stated that the division is reviewing data to ensure the validity of the information and is preparing metrics on the success of meeting plan review goals. The division plans to publish this information in January 2013. (See 2013-406, p. 45)

California State Auditor's Assessment of 6-Month Status: Pending

All Recommendations in 2011-116.2

Agency responses received after June 2013 are posted verbatim.