Report 2010-121 Recommendation 6 Responses

Report 2010-121: Foster Family Home and Small Family Home Insurance Fund: Expanding Its Coverage Will Increase Costs and the Department of Social Services Needs to Improve Its Management of the Insurance Fund (Release Date: September 2011)

Recommendation #6 To: Social Services, Department of

To comply with state law and improve the timeliness of claims processing, Social Services should require General Services to ensure that claimants receive prompt notification of its decision to approve or reject their claims.

1-Year Agency Response

Social Services stated that General Services has implemented a system to be in compliance with the mandated 180-day deadline, by either accepting or rejecting a claim within 180 days. In addition, Social Services implemented a process to track claims pending at General Services to ensure they are processed in 180 days. (See 2013-406, p. 112)

California State Auditor's Assessment of 1-Year Status: Fully Implemented

All Recommendations in 2010-121

Agency responses received after June 2013 are posted verbatim.