Report 2009-109 Recommendation 36 Responses

Report 2009-109: Sacramento and Marin Superior Courts: Both Courts Need to Ensure That Family Court Appointees Have Necessary Qualifications, Improve Administrative Policies and Procedures, and Comply With Laws and Rules (Release Date: January 2011)

Recommendation #36 To: Superior Court of California, County of Marin

To make certain that all complaints regarding FCS staff are tracked properly and reviewed promptly, the Marin Superior Court should ensure that FCS follows the court’s established complaint process, including retaining the appropriate documentation to demonstrate adherence to the process.

1-Year Agency Response

The Marin Superior Court developed an FCS mediator complaint tracking form and stated that its human resources manager will complete the form while investigating the complaint, attach the form to the written complaint or to the notes pertaining to a verbal complaint, and retain the form in the FCS complaint file for mediators. (See 2013-406, p. 159)

California State Auditor's Assessment of 1-Year Status: Fully Implemented

All Recommendations in 2009-109

Agency responses received after June 2013 are posted verbatim.