Report 2008-113 Recommendation 15 Responses

Report 2008-113: Victim Compensation and Government Claims Board: It Has Begun Improving the Victim Compensation Program, but More Remains to Be Done (Release Date: December 2008)

Recommendation #15 To: Victim Compensation and Government Claims Board, California

To ensure that it maximizes its use of CaRES, the board should seek input from and work with relevant parties, such as assistance centers and JP units, to resolve issues with the transition.

1-Year Agency Response

In its one-year response, the board stated that it is continuing its effort to maximize its use of CaRES. The board stated that it has developed a corrective action plan that it uses for identifying issues that must be addressed and is tracking the progress of issues. Additionally, the board stated that it hired a database architect to identify structural problems and provide detailed recommendations on how to address these issues in CaRES. The board expects the architect’s final assessment and recommendations in December 2009. Further, the board stated that it established a CaRES Change Control Board to review and prioritize modifications and that this is an ongoing process. The board also reported that it is in the process of developing system documentation and dependency diagrams of CaRES. Finally, the board reported that it continues to work closely with JP office staff to resolve CaRES issues as they arise. The board stated that it conducts regular conference calls with county JP offices and problems relative to CaRES are communicated and tracked in a bi-weekly operational meeting. The board also stated that it actively solicits feedback from a cross-section of representatives relative to CaRES performance problems. (2010-406, p. 222)

California State Auditor's Assessment of 1-Year Status: Fully Implemented

All Recommendations in 2008-113

Agency responses received after June 2013 are posted verbatim.