Report 2008-113 Recommendation 13 Responses

Report 2008-113: Victim Compensation and Government Claims Board: It Has Begun Improving the Victim Compensation Program, but More Remains to Be Done (Release Date: December 2008)

Recommendation #13 To: Victim Compensation and Government Claims Board, California

To ensure that it maximizes its use of CaRES, the board should develop goals, objectives, and benchmarks related to the functions it carries out under CaRES that will allow it to measure its progress in providing prompt, high quality service.

1-Year Agency Response

In its six-month response, the board reported that it implemented monitoring tools to measure key performance indicators of CaRES system health and that the measures are tracked on a daily basis to provide real time and trend information on CaRES performance. Additionally, the board reported that it completed the data dictionary for CaRES. (2010-406, p. 222)

  • Response Date: December 2009

California State Auditor's Assessment of 1-Year Status: Fully Implemented

All Recommendations in 2008-113

Agency responses received after June 2013 are posted verbatim.