Report 2008-113 Recommendation 1 Responses

Report 2008-113: Victim Compensation and Government Claims Board: It Has Begun Improving the Victim Compensation Program, but More Remains to Be Done (Release Date: December 2008)

Recommendation #1 To: Victim Compensation and Government Claims Board, California

To ensure that it maximizes its use of CaRES, the board should address the structural and operational flaws that prevent identification of erroneous information and implement edit checks and other system controls sufficient to identify errors.

Agency Response*

The Cares2 system improvements have been completed. The system successfully went live March 2017.

  • Response Type†: Annual Follow Up
  • Completion Date: March 2017
  • Response Date: June 2017

California State Auditor's Assessment of Status: Fully Implemented

According to an Independent Verification and Validation (IV&V report) provided by the board, because the legacy CaRES application did not meet all business requirements and had documented database and application design issues, the board initiated a project to modify the CaRES application. This project modified the legacy CaRES application and produced Cares2. The IV&V report notes that Cares2, among other things, enhanced the reporting functionality and includes multiple master reports which provide management the ability to monitor and track critical performance issues and verify and validate compliance.


Agency Response*

The requirements analysis, design, and development activities are complete. Project management best practices, knowledge transfer, and technical documentation activities continue. System testing, user acceptance testing, end user training, and organizational change management activities are underway. As a result of statewide security requirements and legislation regarding data privacy and security, an encryption solution is underway for the new system. The additional security and data encryption work will extend the project schedule. System go live is expected in Spring 2017.

  • Response Type†: Annual Follow Up
  • Estimated Completion Date: Spring 2017
  • Response Date: October 2016

California State Auditor's Assessment of Status: Not Fully Implemented


Agency Response*

To better ensure a successful implementation, the Board leveraged services from the California Department of Technology and in partnership conducted a complete assessment of the CaRES Modification Project in early Spring 2015. As a result, a more defined go-forward approach was developed to adequately incorporate system and user acceptance testing, training, as well as project management best practices, disciplines and documentation as applicable. The go-forward approach is scaled to meet the needs of the department and the current state of the project, while ensuring compliance with new legislative mandates, control agency IT project requirements, and mitigating risks for the State. The estimated completion for system implementation is Fall 2016.

  • Response Type†: Annual Follow Up
  • Estimated Completion Date: Fall 2016
  • Response Date: September 2015

California State Auditor's Assessment of Status: Not Fully Implemented


Agency Response*

The scheduled implementation of the final increment of the CaRES Modification Project has been delayed. Based on initial user acceptance testing earlier in 2014, the Board determined that the complexity of the improvements in this final phase required additional time for adequate system and user testing and subsequent training of all headquarter and Joint Powers staff across the State. This refinement of our testing processes and training schedule is important to the successful completion and operation of the system. We are developing these testing and training plans and will be able to report an estimated completion date by December 31, 2014.

  • Response Type†: Annual Follow Up
  • Estimated Completion Date: TBD
  • Response Date: October 2014

California State Auditor's Assessment of Status: Not Fully Implemented


Agency Response*

In an effort to correct the underlying database and application architecture issues in CaRES and to ensure the maximum use of the system, the Board authorized the CaRES Modification Project in June 2010. The final phase of the project is underway and will be completed in early Spring 2014. When complete, CaRES will by fully functional, scalable and can be expanded with additional functionality.

  • Response Type†: Annual Follow Up
  • Estimated Completion Date: Spring 2014
  • Response Date: October 2013

California State Auditor's Assessment of Status: Not Fully Implemented


Agency Response*

To correct the underlying database and application architecture issues in CaRES and to ensure the maximum use of the system, the Board authorized the CaRES Modification Project in June 2010. Phase 1 of the project, the Discovery and Validation process, was completed in June 2011. Phase 2 of the project, implementation of the database and application architectural changes, is currently underway. The implementation is divided into 3 increments. Increment one will be completed by December 2012. Increments 2 and 3 will be completed in 2013. When complete CaRES will by fully functional, scalable and can be expanded with additional functionality. The estimated date of completion remains December 2013.

  • Response Type†: Annual Follow Up
  • Estimated Completion Date: December 2013
  • Response Date: September 2012

California State Auditor's Assessment of Status: Not Fully Implemented


All Recommendations in 2008-113

†Response Type refers to the interval in which the auditee is providing the State Auditor with their status in implementing recommendations made in an audit report. Auditees must submit a response regarding their progress in implementing recommendations from our reports at three intervals from the release of the report: 60 days, six months, and one year or subsequent to one year.

*Agency responses received after June 2013 are posted verbatim.


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