Report 2007-121 Recommendation 2 Responses

Report 2007-121: Veterans Home of California at Yountville: It Needs Stronger Planning and Oversight in Key Operational Areas, and Some Processes for Resolving Complaints Need Improvement (Release Date: April 2008)

Recommendation #2 To: Veterans Affairs, Department of

In addition, the Veterans Home should develop grievance procedures and identify a specific employee as its ADA coordinator.

1-Year Agency Response

According to Veterans Affairs, the Veterans Home assigned an employee as ADA coordinator, and has updated its grievance policy to include handling of grievances related to accessibility. In addition, an ADA survey is being contracted for as part of the Veterans Homes development of a strategic infrastructure plan. (2010-406, p. 29)

California State Auditor's Assessment of 1-Year Status: Fully Implemented

All Recommendations in 2007-121

Agency responses received after June 2013 are posted verbatim.