Report 2007-121 Recommendation 14 Responses

Report 2007-121: Veterans Home of California at Yountville: It Needs Stronger Planning and Oversight in Key Operational Areas, and Some Processes for Resolving Complaints Need Improvement (Release Date: April 2008)

Recommendation #14 To: Veterans Affairs, Department of

To handle alleged violations of the code of conduct consistently and equitably, the Veterans Home should ensure that staff responsible for investigating the allegations completely document the investigations and their results.

1-Year Agency Response

Veterans Affairs revised the code of conduct policy for clarity and the Veterans Home plans to train all staff who investigate code of conduct violations to improve the quality and consistency of investigations. In addition, the Veterans Home will be monitoring investigations for completeness. (2010-406, p. 32)

California State Auditor's Assessment of 1-Year Status: Fully Implemented

All Recommendations in 2007-121

Agency responses received after June 2013 are posted verbatim.