To reduce the predictability of its federal recertification surveys, Health Services should institute a practice of conducting surveys throughout the survey cycle, ensuring that each facility has a greater probability of being selected at any given time.
Licensing and Certification (L&C) has met this recommendation through conducting Quarterly District Manager meetings to discuss both workload activities and the need to maintain an unpredictable survey schedule. Our unpredictable presence in skilled nursing facilities is enhanced by conducting off-hour surveys and through increased state licensing survey activities. (2010-041, p. 51)
Agency responses received after June 2013 are posted verbatim.