Report 2005-129 Recommendation 8 Responses

Report 2005-129: Department of Social Services: In Rebuilding Its Child Care Program Oversight, the Department Needs to Improve Its Monitoring Efforts and Enforcement Actions (Release Date: May 2006)

Recommendation #8 To: Social Services, Department of

To ensure that the department continues to make monitoring visits, including periodic inspections and complaint visits, and carries out its other required responsibilities for child care facilities, the department should conduct a review of the complaint specialist pilot project in its regional offices. The review should include, at a minimum, the timeliness and appropriateness of actions taken since the project’s implementation. The department should then use the results of its review to determine how it should modify its existing processes.

Annual Follow-Up Agency Response From January 2008

The two year Complaint Specialist Pilot has been completed and pilot requirements regarding timeliness and quality of complaint processing were successfully met. The pilot is considered operationally successful. The CCLD has incorporated the practices tested and refined during the pilot as a permanent way of investigating serious complaints. Incorporation of the work processes of the Complaint Specialist LPAs into the EM and the Investigations Manual is underway. This is considered an ongoing task. A request for a pay differential for Complaint Specialist LPAs has been prepared and will soon be submitted to Department of Personnel Administration. The differential is intended to address recruitment and retention issues that were identified during the pilot. This recommendation has been successfully completed. (2007-041, p. 41)

California State Auditor's Assessment of Annual Follow-Up Status: Fully Implemented

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All Recommendations in 2005-129

Agency responses received after June 2013 are posted verbatim.